We want to share a customer testimonial from Prof. Julius Ben-Ari, a mass spectrometrist and chemist at Hebrew University. Professor Ben-Ari heads the Mass Spectrometry and Chromatography Laboratory at the Interdepartmental Analytical Unit (TSABAM), based in Rehovot, Israel.
Professor Ben-Ari shares specific instances where our support was invaluable, with a strong emphasis on the cost-efficiency and reliability of our services. We thank our sales manager, Golan Ben Ari (no relation!), for his meticulous customer support.
For instance, when the UHV ion gauge (IKR 270) needed to be replaced, we facilitated the procurement from Pfeiffer at a much more reasonable cost than other suppliers. This not only saved Julius money but also ensured that his work was not disrupted.
Additionally, we managed the repair of the first turbo pump in the Q-Exactive, showcasing our expertise and commitment to keeping operations smooth and financially sensible.
Julius further appreciates our integrity and the high level of professionalism we maintain, underscoring our role in providing honest advice and attractive pricing.
This testimonial strongly endorses Odem and our capability to enhance our customers’ productivity and efficiency. Read the testimonial.
